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FAQs

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Office

259 Norwood Road

Downingtown PA 19335

Email us

support@xceleratefilms.com

Call us

Phone: (855)-605-1777
8:00AM - 5:00PM EST

got questions? we've got answers.

1. What is Paint Protection Film (PPF)?

PPF is a transparent, self-healing film applied to your vehicle's paint to protect it from scratches, chips, and other physical damage. It also offers UV resistance and hydrophobic properties, keeping your car looking new and making it easier to clean.

2. Why do I need PPF for my Tesla?

Tesla's paint is known to be thinner and more prone to damage. Our PPF provides an extra layer of protection, preserving the appearance and resale value of your vehicle.

3. Can I install the PPF kit myself?

Absolutely! Our PPF kits are pre-cut and designed for easy DIY installation. We provide all necessary tools and detailed instructions to help you achieve professional results.

4. How does the lifetime guarantee work?

Our PPF comes with a lifetime guarantee for the ownership of your vehicle. If your PPF is damaged in an accident or wears out, we'll replace it for free.

5. What makes XCelerate Films' PPF different from others?

Our PPF is self-healing, UV-resistant, and extremely hydrophobic due to built-in ceramic coating. These features, combined with our lifetime guarantee and DIY-friendly kits, set us apart from competitors.

6. How long does the installation process take?

The installation time can vary depending on your experience and the size of the kit. Typically, it can take anywhere from a few hours to a full day. Watching our instructional video can help speed up the process.

7. Will the PPF affect the appearance of my car?

No, our PPF is crystal clear and designed to maintain the original look of your car while providing robust protection.

8. Can I remove the PPF if needed?

Yes, our PPF can be safely removed without damaging your car's paint.

9. What should I do if I have trouble installing the PPF?

If you encounter any issues during installation, please refer to our detailed instruction manual and video tutorial. For additional assistance, our customer support team is always ready to help.

10. How do I care for my car after PPF installation?

After installing the PPF, you can wash and wax your car as usual. The hydrophobic properties make it easier to clean, and we recommend using mild, PPF-safe cleaning products.

11. Do you cut the ultrasonic sensors on the PPF Kits?

We do not cut the sensors on all of our PPF kits, unless you specifically request it on your order. This is up to date with Tesla’s latest model, which does not have sensor cut outs!

12. Do you sell PPF Pieces Individually By Panel?

We do sell PPF Pieces Individually in the event one requires a redo during install, or a replacement. Simply Contact Us and we will arrange a custom order with the PPF pieces you are required!